Privacy Policy

1. Introduction

ComeInBooked, Inc. ("ComeInBooked," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Profile photo, preferences, and any other information you choose to add to your profile.
• Booking Information: Service preferences, appointment history, and notes related to your bookings.
• Payment Information: Credit card details and billing address (processed securely by Stripe).
• Communications: Messages you send to Merchants or our support team.

2.2 Information Collected Automatically

When you use the Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the Service, and search queries.
• Location Data: General location based on IP address; precise location only with your consent.
• Cookies and Tracking: Information collected through cookies and similar technologies.

2.3 Information from Third Parties

We may receive information from:

• Social login providers (e.g., Google) if you choose to sign up using their services
• Payment processors regarding transaction status
• Marketing partners for advertising purposes

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service
• Process bookings and payments
• Send booking confirmations and reminders
• Respond to your inquiries and provide customer support
• Personalize your experience and show relevant content
• Send promotional communications (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Analyze usage patterns to improve our Service

4. How We Share Your Information

We may share your information with:

4.1 Service Providers (Merchants)

When you book an appointment, we share necessary information with the Merchant to fulfill your booking (name, contact information, booking details).

4.2 Third-Party Service Providers

We use third-party services to help operate our Service, including:

• Stripe for payment processing
• AWS for cloud hosting
• Resend for email communications
• Twilio for SMS notifications
• Analytics providers to understand usage

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or to protect our rights, privacy, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal data only as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or business purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at privacy@comeinbooked.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use the Service
• Provide personalized content and ads

You can control cookies through your browser settings. See our Cookie Policy for more details.

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after such notice constitutes acceptance of the changes.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ComeInBooked
Attn: Privacy Team
29 The Causeway
DL1 1EN, Darlington
United Kingdom
Email: privacy@comeinbooked.com