Payment issues

Having trouble with a payment? Here's how to resolve common issues.

Payment Declined

If your payment is declined:

**Check Card Details**

Verify card number is correct

Check expiration date

Ensure CVV is correct

**Check with Your Bank**

Sufficient funds available

No holds or restrictions

International transactions enabled

**Try Another Method**

Use a different card

Try a digital wallet

Contact your bank

Double Charged

If you see duplicate charges:

1. Wait 24 hours (pending charges may clear)

2. Check if both are completed transactions

3. Contact support with transaction IDs

4. We'll investigate and refund if needed

Payment Pending

Payments may show as pending when:

Processing is in progress

Bank is verifying the transaction

Usually clears within 24 hours

Refund Not Received

If you're waiting for a refund:

1. Check it's been more than 7 business days

2. Verify the correct payment method

3. Check with your bank

4. Contact support with booking details

Unknown Charge

If you don't recognize a charge:

1. Check your booking history

2. Look for business name variations

3. Check if family members booked

4. Contact support to investigate

Getting Help

For payment issues, contact support with:

Booking reference number

Transaction ID (if available)

Screenshot of the charge

Description of the issue